Job Description

Job Description



Diversys™ provides our customers with a unique Software-as-a-Service (SaaS) solution they can configure themselves in order to administer the day-to-day recycling activities they are obligated to perform. DiversysPRO™ is a fully integrated recycling management platform and mobile manifest that helps manage the supply, collection, transportation, processing and re-use of recycled materials. The solution allows our clients to operate their programs with high degrees of data integrity, while improving their productivity and ensuring compliance to recycling regulations. DiversysPRO focuses on addressing the key pain points in the recycling industry for Stewardship Programs, Producer Responsibility Organizations (PROs) and their program participants.

Reporting to the Director of Client Experience, you will be the main point of contact for our clients and users, representing the company and our core values.

What you'll do:

  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Provide Tier 1 troubleshooting for technical and account issues
  • Escalate issues based on internal processes
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Support Implementation and Sales departments as needed
  • Provide assistance in creation and update of support/training materials


What You’ll Love About This Role
  • You will get play with very cool software that’s making an impact on the world
  • There’s a solid career path to move up
  • You’ll have the opportunity to grow in a variety of skills (training, software, problem solving, customer service, technical skills, etc.)
  • You’ll work with an amazing team that is focused on doing good for the earth


Skills and Competencies:

  • 2-3 years experience in a customer/tech support role
  • Bachelor in business, communications or related fields
  • Strong communication skills
  • Comfortable around technology
  • Natural troubleshooter/problem solver
  • Ability to maintain composure while troubleshooting
  • An eagerness to learn
  • Self-motivated
  • Strong time-management skills
  • Bi-lingual not required but an asset


Expected start date: 2021-01-04

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

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