FREQUENTLY ASKED QUESTIONS

Diversys provides a purpose-built software solution that digitalizes recycling operations, enabling complete end-to-end tracking of recyclable material flow. It offers real-time data, seamless reporting, workflow automation, financial claims, and a unified view of your recycling program, making recycling program management easier, more efficient, and more impactful.

Diversys replaces slow, error-prone paper methods to track recyclable material flow with an easy-to-use, cloud-based platform. The platform is easily tailored to the unique recycling needs of each organization or waste stream. We ensure you have an effective platform for managing your waste and recycling programs while keeping costs manageable and the system up to date. Learn more. 

Our customers are equipped with features like a customizable dashboard, integration capabilities, and robust support, providing more value than other software solutions.

Diversys solutions are waste stream agnostic, meaning the system can adapt and support various product categories and waste or recycling streams. The system is easily configured to the needs of your unique recycling ecosystem, capable of handling different material or commodity types, volumes, and rates. 

Diversys has a strong track record of successful implementations with clients in various waste industries and regions across North America. Our team of experts has the experience and knowledge required to ensure seamless integration with your existing systems, while prioritizing data security and privacy.

Diversys customers get real-time, accurate data directly from the field - from material collection to processing. The result is 360-degree visibility of operations, the quality of data they need to meet reporting requirements, and a robust software platform that can future-proof recycling efforts, serving as an operational backbone. The result is reduced administrative burden, the elimination of labour-intensive manual efforts, and the ability to focus on higher-impact activities.

Cloud software" means the software is hosted online so that you can access it from anywhere. "SaaS" stands for Software as a Service, meaning you subscribe to the software rather than buying it outright. Both make Diversys convenient, scalable, and cost-effective for your recycling program.

We are hyper-focused on platform security with separate tenants and data stores, encrypted data in transit and at rest, secure key authentication for APIs, AWS hosting, firewall services, real-time data synchronization, daily backups, and rapid failover capabilities.

Diversys is designed to be user-friendly, like using email. The setup is quick, and our team provides support and training to ensure a smooth transition for our customers and their network of participants (haulers, collectors, processors).

No special hardware is needed for Diversys. It’s cloud-based, so updates are managed automatically, and you can access it from your existing devices.

Yes, the Diversys Mobile App can work offline. If your drivers don’t have an internet connection, they can still capture data through the application. The e-manifest will be uploaded when a connection becomes available.

Data silos in recycling management refer to isolated pockets of data stored in separate systems or departments within each organization participating in the supply chain. These organizations can be everything from haulers, collectors, processors, or recycling oversight bodies. Data silos lead to a lack of integration and collaboration, creating inefficiencies that can hinder decision-making and environmental outcomes. 

Data consolidation helps prevent Data Silos by ensuring relevant information is collected in a standardized format, combining all relevant data into a centralized location or system. The result is a more comprehensive view, easier access, and seamless collaboration. By having all data in a consistent format and accessible in one place, organizations can make more informed decisions, optimize recycling processes, and improve overall waste management practices while eliminating costly manual processes like field mapping and data compilation for reporting.

E-manifests are electronic documents that contain detailed information about the type, quantity, destination, and handling of recyclable materials. They replace traditional paper-based manifests, allowing for real-time tracking, automated data entry, and instant sharing with relevant parties. E-manifests use a digital platform to create, transmit, and store manifest information. This technology makes it a better way of tracking recyclable material flow because it enhances accuracy, streamlines operations, reduces manual effort, ensures compliance with regulations, and provides a transparent and traceable system for monitoring recycling activities. Not only does it lead to more efficient and environmentally responsible waste management, but it also ensures data is recorded in the exact same way every time by all relevant parties.

Diversys offers real-time tracking of recyclable materials, enabling you to make informed decisions, spot trends, and address anomalies. This is achieved with complete in-field data capture and pre-configured forms used to input data. That means everyone is entering data following the same method every time, including details like material types, volumes, pickup and drop-off locations, and more. This enhances accuracy and helps you ensure that all data is captured in a standard format, making it easier to manage from the start.

The Diversys mobile app, available on Android and iOS, makes data collection for recycling operations effortless. You can create digital e-manifests and enter data even when offline. Once connected, the information is uploaded in real-time, streamlining the process.

The Diversys mobile app lets you pre-configure essential details like vehicle and site information, rates, material types, and quantities. This reduces manual effort and ensures consistency in record creation, enhancing efficiency and accuracy.

With Diversys, users can directly add pictures and attachments to transactions from their mobile devices. This feature offers essential proof for dockages, issues, and unexpected quantities, allowing for visual monitoring of contamination and maintaining accurate historical records.

Program and participant administrators have access to a dashboard which can be customized with various operational and business widgets. This provides a snapshot of multiple aspects of the system, including usage, waste collection activity, program performance, operational tasks and more. It's tailored to your needs, putting everything you need at your fingertips.

Secure RESTful APIs ensure seamless integration with external systems like ERPs or CRMs, facilitating efficient data exchange. Our platform is designed to ensure you can leverage your existing technology investments to create a unified system across departments powered by accurate data that has been captured directly from the field.

Switching to Diversys brings modern features, real-world impact, scalability, and adaptability your current system may lack. As a SaaS-based or subscription-based service, you can reduce high up-front costs and refocus team efforts while benefiting from a predictable and manageable annual fee. Diversys fully manages the platform, and all scheduled feature releases and upgrades are included at no additional cost. Our support team will also help with transitioning, including configuration, training, and live support. 

Diversys offers new opportunities to enhance efficiency, compliance, and sustainability even if you're content with your current process. It's not just about changing tools; it's about evolving your recycling program to amplify your impact.

Diversys is designed to be adaptable to specific needs and local requirements and can support multiple jurisdictions, waste streams, product categories, and more. Our team will work with you to ensure it fits perfectly within your operations.

Diversys provides ongoing support to meet your unique requirements. While certain features may be specialized, we’re committed to understanding your needs and finding solutions to address them.

Diversys isn't just more technology; it simplifies and modernizes recycling operations and can help you do away with multiple fragmented systems and tack-on technology. Diversys consolidates program transaction configuration, user permission management, and partner access into a single web application, enhancing visibility and control over recycling operations. Its user-friendly design, offline capabilities, and dedicated support make it a practical, impactful solution.

Sustainable waste management is the practice of handling and disposing of waste materials in a manner that minimizes environmental impact, conserves resources, and supports long-term ecological balance. This includes reducing waste generation, promoting recycling and reusing, and ensuring proper disposal of waste that can't be recycled.

Evaluation of a product's or process's environmental impact is known as Life Cycle Assessment (LCA). In recycling, LCA helps track and measure the environmental benefits and trade-offs of different recycling methods, guiding more sustainable practices and decision-making.

Data plays a crucial role in recycling management by providing insights into waste generation, collection, sorting, and processing. It helps optimize operations, track performance, comply with regulations, and make informed decisions to enhance efficiency and sustainability.

Green supply chain practices involve integrating environmentally responsible processes into the entire supply chain, from sourcing and production to distribution and disposal. This includes reducing energy consumption, minimizing waste, using sustainable materials, and considering environmental impacts in decision-making.

Zero Waste concepts encourage the elimination of waste through redesigning and managing resources. The concept promotes circular economy principles where materials and products that would ordinarily be destined for landfills are instead recycled or reused. Achieving zero waste requires a concerted effort in reducing consumption, encouraging reuse, recycling, and implementing sustainable practices at every stage of a product's life cycle.

Reverse logistics involves the process of moving products or materials from their typical final destination back to the manufacturer or similar location for recycling, remanufacturing, or disposal. It's vital in recycling as it enables the efficient collection and handling of recyclable materials, contributing to sustainable resource management.

Eco-design refers to designing products with minimal environmental impact, considering factors like material selection, energy efficiency, and end-of-life disposal. Cradle-to-cradle is a specific approach to eco-design that delivers fully recyclable or biodegradable products, forming a closed-loop system where waste is minimized or eliminated.

What is extended producer responsibility (EPR), and how does it differ from recycling rate tracking?

Extended Producer Responsibility (EPR) is a policy approach that makes producers and first importers responsible for the entire life cycle of their products, including disposal. It encourages manufacturers to design eco-friendly products and facilitate recycling. Recycling rate tracking, on the other hand, is a method of monitoring the amount of waste recycled, often used to measure progress toward recycling goals without putting the onus of costs onto the producers.